Reference

Privacy Policy — What We Collect and Why

When you open an account with gengtoto. and deposit via DANA, OVO, GoPay or QRIS, we collect only the information needed to verify your identity, process your withdrawals…

Account verification dataPayment and withdrawal recordsDevice and session information
gengtoto. Privacy Policy — What We Collect and Why
REACH OUR TEAM

Contact Us About Your Privacy

Team online

Email Support

Send privacy questions or data access requests to [email protected]. We respond within 48 hours on weekdays. Include your account ID so we can pull your records quickly.

Live Chat

Open the chat window inside your account lobby (bottom-right corner) between 08:00 and 22:00 Indonesia time, seven days a week. Ask for the privacy team and they'll connect you.

Account Settings

Log in, tap your profile icon, and select Data & Privacy. You can download your full data archive, update your contact details, or flag a concern directly from there.

HOW WE PROTECT YOU

Security, Cookies and Data Retention

Login Security

Your password is hashed on our servers; we never store it in plain text. When you log in from a new device, we send a verification code to your registered email or phone so only you can unlock your account.

Withdrawal Verification

Before we send funds back to your DANA, OVO, GoPay or QRIS wallet, we confirm your identity and check that the withdrawal address matches your signup record. This prevents fraudulent payouts.

Cookie Use

We use cookies to remember your lobby preferences, keep you logged in across sessions, and track which games you browse so we can show you faster load times on your next visit.

Data Deletion

Contact [email protected] to request account closure. We delete your personal data 90 days after closure unless local law or a dispute requires us to keep records longer.

Third-Party Tools

We use payment processors and analytics vendors to handle deposits and understand user behaviour. All vendors sign data-protection agreements; your data does not leave our approved vendor list.

Policy Updates

If we change this policy, we notify you by email at least 14 days before the change takes effect. You can review the updated terms in your account settings any time.

Privacy Policy FAQ

Yes. Log in to your account, go to Data & Privacy under your profile, and select Download My Data. We compile your records into a file and email it to you within 48 hours. The file includes your name, email, phone, all deposits and withdrawals, and device login history.

We retain DANA transfer records for 24 months for dispute resolution. OVO and GoPay records stay for 18 months. QRIS deposits are logged for 12 months. After these periods, records are archived; we can still retrieve them if a legal request arises but they are not part of your live account data.

Yes, but with a 90-day grace period. When you close your account, we stop using your data immediately. After 90 days, we permanently delete your personal information unless a payment dispute, audit, or legal obligation requires us to retain it longer where local law permits.

Only our customer-support team, fraud-prevention team, and engineering team can access your data, and only when needed to resolve your issue or protect your account. They sign strict confidentiality agreements. Your data is never shared with game providers, studios, or external marketing partners.

Yes. We use cookies to keep you logged in, remember your lobby settings, and track which games you play so we can speed up load times. You can disable cookies in your browser settings, but some platform features may not work. We do not sell your browsing data to third parties.

Log in, open your profile, and select Account Details. You can update your email, phone, and address yourself. If you need to change your name or date of birth, email [email protected] with your account ID and a photo ID; we verify and process this within 24 business hours.

Go to the login page and tap Forgot Password. Enter your email and we send a reset link. If you believe someone else accessed your account, contact live chat or email support immediately; we lock your account, review recent activity, and help you change your password and payment methods.